Satisfaction Guarantee

Your trust truly means a lot to us. We are committed to providing honest, transparent, and reliable service, and we fully comply with all applicable California cancellation and refund laws. Our goal is to make sure you feel confident and supported every step of the way.

Our Satisfaction Promise

We genuinely care about the quality of our work and your experience with us. If you feel something is not right, please let us know as soon as possible. We are always happy to:

Listen carefully to your concerns at no additional cost
Correct any document preparation errors promptly and at no extra charge, when appropriate
If the issue cannot be resolved to your reasonable satisfaction, work with you to find a fair solution, including a partial refund or alternative remedy, based on the services already completed

Your Right to Cancel

USCIS-Related Services (Immigration Consultant Services)
For USCIS-related services, you may cancel within 72 hours of signing the service agreement or making payment and receive a full refund of the service fee.

Legal Document Assistant (LDA) & All Other Services
For Legal Document Assistant (LDA) services and all other non-USCIS services, you may cancel within 24 hours of signing the service agreement or making payment and receive a full refund of the service fee.

Important Notes on Fees

Please understand that government filing fees, third-party charges, and vendor costs (such as notary, apostille, translation, or recording fees already paid on your behalf) are non-refundable.
If a refund is approved, any such costs will be deducted accordingly.

How to Cancel or Request Help

If you need to cancel a service or have any concerns, we’re here to help. Please contact us by:

We will respond as quickly as possible and clearly explain the next steps, including any refund details and timing.